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Error 11683: "We cannot file your return electronically..." When E-filing

Updated: 4/30/2008
Article ID: 3064

Here's the full text of the error message:

"Error 11683: We cannot file your return electronically because the .pdf file attachment can not be found."

How to resolve this error

This e-filing error is usually the result of uncommon characters in the file name, or too long of a file path to your saved PDF.

If you get this error, rename your PDF file and then try e-filing your tax return again:

  1. Close TurboTax Business.
  2. Locate and open the Form 8453 that's saved to your computer in PDF format.
  3. Open Adobe Acrobat.
  4. Go to the File menu and select Save a Copy.
  5. Save your return directly to your C Drive, not in a folder. Make a note of the file name.

  1. Close the PDF file.
  2. Open TurboTax Business.
  3. Select the Print & File tab, then select the E-file sub-tab, and follow the on-screen instructions.
  4. When prompted, attach the PDF file you saved to your C Drive in Step 5 above, e.g. "C:\Intuit2006.pdf."
  5. Try again to e-file your business tax return.
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