Troubleshoot Updating TurboTax for Windows

Updated: 11/11/2011

Article ID: GEN12056

If you're having problems updating your TurboTax for Windows software, follow the suggestions in the article Troubleshoot Downloading (Windows).

You can also try downloading a Manual Update from a different computer and transferring the update to the computer that has TurboTax installed on it.

Below are two more update-related issues and their solutions.

Update progress bar freezes or stops at 0% or 100%

If downloading updates appears to freeze or stop at 0% or 100%, there are probably some pre-installation tasks running in the background. Do not interrupt the downloading process, even if the Task Manager displays "Not Responding." Be aware that downloading updates may take several hours on a dial-up connection.

If the process continues to hang for 15 minutes, follow the suggestions in the article Troubleshoot Downloading (Windows) or download and install a Manual Update.

Updating ends prematurely

If the Updater closes prematurely while you're checking for updates (usually with an error message or number), try this:

Run your computer's disk cleanup tool to delete unnecessary files and empty the Recycle bin.
Select Check for Updates in your TurboTax program to resume the update process where it left off.
If the error occurs again, download and install a Manual Update.

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Troubleshoot Updating TurboTax for Windows

Update progress bar freezes or stops at 0% or 100%

Updating ends prematurely

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