Error: Unable to Process Credit Card Payment

While we haven't been able to determine all causes of this issue, we do know that most credit card payments are processing correctly. 

Troubleshooting Tips

• Contact your credit card company to be sure the information you are entering is valid for online purchases.
• Make sure you aren't using any masking software from your bank to enter your credit card information.

If this doesn't fix the issue, please see the work-arounds below.

1. When you open TurboTax, make sure you accept all product updates before attempting to pay your fees again. For help, go to Update TurboTax.
2. Make a note of your Admin account login information so you can log back in later.
3. Activate the guest account:
   • For Windows XP, go to To disable or activate a user account.
   • For Windows Vista, go to Turn the guest account on or off.
   • For Windows 7, go to Turn the guest account on or off.
4. Copy and paste your tax file into the Shared Documents folder.
5. Log off.
6. Log in to the Guest user account.
7. Open TurboTax.
8. Locate and open your tax file.
9. Submit your credit card payment again. Your credit card payment should now show as accepted.

1. Open Internet Explorer.
2. Click Tools > Internet Options > Security tab.
3. From the bottom of the page, click Reset all zones to default level > OK.