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More Information About the TurboTax Refund Card

About the TurboTax Refund Card

The TurboTax Refund Card is a fast and convenient way to get your refund in as few as 7 days.  It is a prepaid Visa debit card that can be used everywhere Visa debit cards are accepted — including online and at ATMs.

Whether you have a refund or not, this card provides access to many of the same kinds of benefits of a traditional checking account, including direct deposit of paychecks so you can avoid expensive check cashing fees and paying your bills online.

The TurboTax Refund Card has a number of great features.  With it you can do the following:

Get Money

  • Refund deposited in as fast as 7 days
  • You can choose to put all or some of your refund on the card 

Manage Money

  • Balance text alerts, including when your tax refund is deposited. Message and data rates may apply. 
  • Free online tracking of and balance history and spending

Protect Money

  • Your money is protected if your card is lost or stolen*
  • Safer than cash

*Certain limitations and a lost card replacement fee may apply. See "Your liability for Unauthorized Transfers" in the Cardholder Agreement.

Save Money

  • Provides low cost access to many of the same kinds of benefits of a traditional checking account
  • Enables direct deposit of paychecks and other recurring payments, so you can avoid expensive check-cashing fees
  • No overdraft fees
Note: The Visa card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A Inc. and can be used wherever Visa debit cards are accepted.

Double Your Refund Sweepstakes

If you choose to put all or some of your tax refund on the TurboTax Refund Card, you'll automatically have a chance to DOUBLE your refund!  We will select a winner every week.  A total of 15 prizes will be awarded.  The maximum prize amount is $10,000.  The sweepstakes ends April 30, 2012.

See official rules for more details.  No purchase necessary.  Void where prohibited.

About TrustedID

About your FREE TrustedID® service

Note: In order to remain eligible for the free IDSafe service, you must maintain a $50 balance on your TurboTax Refund Card. If your card balance falls below $50, your service will stop. After this occurs, you may choose to continue or upgrade your identity theft protection service by going to www.trustedid.com/idsafe.

IDSafe helps protect your personal information and identity by providing:

Daily identity monitoring on all accounts
TrustedID monitors hundreds of public record databases for your personal information, such as stolen credit card and Social Security numbers. If they detect any unusual activity or indication that your personal or financial information has been compromised, the TrustedID Protection Team will alert you immediately.

Free access to your credit report
You can get your credit reports from the three major credit bureaus to help detect or prevent potential fraud. 

Lost wallet protection
Store your important information with TrustedID — credit and debit card numbers, insurance information, and more. If you ever lose your wallet or need access to your information, TrustedID will help you cancel and replace your cards as quickly as possible.

$50,000 limited service warranty
TrustedID backs IDSafe with a $50,000 service warranty. This warranty covers potential out-of-pocket costs associated with identity theft.  Learn more.

Charges Associated with the Card

Issuance Charge

  • Free

Monthly Charge

  • First month free 
  • Your monthly charge waived when you have an available balance of at least $50 on the last day of your billing cycle
  • Otherwise, the charge is $5.95 per month

Signature or PIN Debit Transactions

  • Free

Cash Withdrawals

  • One free ATM withdrawal at an Allpoint ATM
  • A fee of $2.50 for all other ATM withdrawals and teller cash withdrawals, plus any fee the ATM owner may charge (no charge from ATM owner at Allpoint ATMs)
  • Free cash withdrawals when you ask for "cash back" during checkout (where available)
  • Balance inquiries cost $0.50.  You can always check your balance for free online, or by phone or text.  Message and data rates may apply.

Other Charges

  • Lost/stolen card replacement: $4.95
  • Second card: $4.95
  • Reloading your card with Direct Deposit is free. Reloading your card at a retailer will cost up to $4.95.
  • If you use your card outside of the 50 United States, a charge equal to 3% of the transaction amount will apply.

See Cardholder Agreement for details.

How to Sign Up

When you are asked how you want your refund or how you will pay your balance due, select the TurboTax Refund Card. You can even split your refund between the card and a bank account when you sign up.

  1. Sign up for the card. Previously entered information automatically appears on the form. Remember: there is no bank account or credit check required.
  2. You should receive the card in 7–10 days after you sign up.
  3. After you receive the card, you can activate it online or over the phone by following the instructions on the card sticker.
  4. Once the IRS accepts your return, your refund should be deposited in 7–14 days.
Note: In order to protect legitimate cardholders and prevent fraud, the card will only be issued to a valid name, address, SSN, phone, email combination. We also limit the number of cards that are requested for the same mailing address or email address. A violation of these rules could result in cancellation of the card.

Security and Fraud Protection

How does Intuit prevent fraud on TurboTax Cards?

Intuit has fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card.

Intuit has taken steps to protect legitimate cardholders and to prevent fraud.  If a TurboTax refund card shows the type of suspicious activity typically associated with fraud, we place a hold on the card so that no transactions can be made (for example, payments, adding funds to cards, etc.).

What if I am a legitimate TurboTax Card customer and my card has been put on hold?

We regret that a hold on some cards may impact legitimate cardholders:

Cards with a pre-existing cash balance.  Cardholders with a cash balance and a hold on their card must verify their identity before the hold is lifted. To check if there is a balance on the card, please call us at 1–866–543–9160.  Once you have identified that your card has a balance, please stay on the line to get specific instructions about the identity verification process.  If you have a zero balance on your card (see "Cards with zero balance" below), please do not contact us. The zero balance means that the IRS has not yet deposited your refund to your card.

You will be asked to fax legible copies of the following information for review by Intuit:

  • Signed social security card
  • Photo ID
  • Proof of address (such as a utility bill)

We will also ask you to ensure that your fax includes a cover sheet containing the cardholder’s name and the last 4 digits of the card number.  If all three pieces of  information referenced above cannot be provided, or if the documents are illegible, we will not be able to release the hold on the card. Once that information is verified as legitimate, the hold will be released on your card.

Cards with zero balance.  At this time, we are not removing holds on cards that have a zero balance. Cardholders with a zero balance and a hold on their card will not receive their 2011 federal tax refund loaded onto their card. Instead, the IRS will issue you a paper check, mailed to the physical address indicated in TurboTax, which you should receive in 4–6 weeks.

Most TurboTax refund card customers will receive their card via mail 7–10 days after they sign up for it.  Customers can check if their refund has been deposited to their card at www.turbotaxcard.com.

We appreciate your cooperation and apologize for any inconvenience.

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