Important Information Regarding Your TurboTax Card
Please read the following important message from The Bancorp Bank, the issuer of the TurboTax Card Prepaid Visa® Card that will affect all TurboTax Card accounts.
NOTICE OF ACCOUNT CLOSING
Dear Customer,
Our records indicate that you hold a TurboTax Prepaid Visa Card issued by The Bancorp Bank, in cooperation with TurboTax. This is a prepaid card and thereby not reported to any credit reporting agency. This is not an attempt to collect a debt. This letter is to notify you that The Bancorp Bank will discontinue all services in connection with these Cards, effective February 13, 2013. Please review the information below to understand your rights and responsibilities regarding the Card.
Your account will close effective February 13, 2013. After this date, the Card will no longer be available for use. Any remaining positive balances will be refunded to you in accordance with the terms and conditions of your Cardholder Agreement, as further explained below. Value Loads cannot be made after December 14, 2012. After this date, you will no longer be able to load money onto your Card.
Re-occurring value loads will end on December 14, 2012. If you have re-occurring loads, (such as direct deposit loads) please make arrangements with your bank or payroll department to stop any re-occurring loads from posting to your account as soon as possible. Please note that any re-occurring loads initiated on or after December 14, 2012 will be rejected with a notification that the account is closing.
Use remaining balances before February 13, 2013. If your Card has a positive balance, you have until February 13, 2013 to bring your available balance to $0.00. Your TurboTax Card may be used anywhere Visa debit cards are accepted. If you have any re-occurring debit charges that are assessed to your account, you should contact the merchant to provide them with another means of payment. We encourage you to use your remaining balance to avoid any additional fees on your account. We’ve waived the Teller Cash Withdrawal Fee so you can withdraw your entire remaining card balance, from a participating bank that displays the Visa Acceptance Mark. If you need to withdraw more than $3,500.00, you must first call the Customer Service Center at 1-866-543-9160 to increase the maximum amount allowed to be withdrawn in a single transaction.
If there is a remaining available balance on the Card after February 13, 2013, you will be reimbursed by check that will be sent in the name and address we currently have on file. Any reimbursement amount may be subject to additional deductions if there are any unresolved disputed items on your account. All other fees associated with the Card will remain, so please refer to your Cardholder Agreement for more information.
Thank you very much for using your Card. We sincerely regret any inconvenience this change may cause. Please note that we are planning to offer a new and improved prepaid card - the NetSpend Premier® Visa Prepaid Card in TurboTax again next year. Stay tuned for more information over the coming weeks.
If you have further questions regarding this letter, or about how to unload your funds, please review our detailed answers to frequently asked questions at www.turbotaxcard.com. If you have additional questions, you may call Customer Service at 1-866-543-9160.
Sincerely,
Stored Value Solutions Operations
The Bancorp Bank
