How does the TurboTax Card work?
In TurboTax, once you choose to put some or all of your tax refund on the card1, we walk you through signing up in the program and preparing to direct deposit your refund to the card. You can continue to e-file or print and mail your return right away. When TurboTax needs routing and account numbers for the direct deposit, we’ll use numbers associated exclusively with your new TurboTax Card. These numbers will be generated automatically when you elect to direct deposit on the card.
You should typically receive your new card in the mail within 7-10 days from the day you sign up. When your refund is loaded on to your TurboTax Card, you will be notified by email or text message (if you chose that option when you signed up) that your funds are available. You can then activate your card online or over the phone by following the instructions listed on the sticker on your card.
For assistance with using your card, or for help with any problems, you can call Customer Service toll-free at 1-866-543-9160.
1Note: If any portion of your Federal tax refund will be deposited on the TurboTax Card, you will be able to deposit your state tax refund on the card, too.