Resolving blank screens or missing buttons in certain areas of TurboTax

When running TurboTax, you may occasionally encounter a blank screen or missing buttons. This article will walk you through a series of steps to attempt to resolve the issue. We know this article seems long, but don't lose hope: these steps should eventually get you where you need to be.

Please note that these steps only apply to the CD/Download software edition of TurboTax. After performing each step, please re-check your system to see if the problem is fixed.

There are some steps that take place outside of the TurboTax program. Please make sure TurboTax is closed while you perform these steps.

 

• If you are running your computer with a single monitor, please check to see if your display settings are set for multiple monitors. If so, change it to a single monitor.
• If you are running multiple monitors, try unplugging one of the monitors to see if this resolves the display issue.
• Minimize the Live Community window.
• Click the Forms Mode button and then the Step-by-Step button. Toggling between Forms Mode and the Step-by-Step Interview will sometimes cause a slow screen to redraw.
• If you are running Windows 7 or Vista, run TurboTax as an Administrator. Right-click on the TurboTax icon and select Run as Administrator.
• Update your Windows drivers.
• Reset all Internet Explorer security settings to default. In Internet Explorer, select Tools, Internet Options, and then click the Security tab. Click Reset all zones to default level.
• Disable any programs installed on your computer that block content. Anti-spyware and anti-phishing programs may tap into Internet Explorer settings and cause certain display issues.
• Disable Internet Explorer Add-ons. Click Tools, Manage Add-ons, Enable or Disable Add-ons..., and make sure that Add-ons currently loaded in Internet Explorer is selected in the Show: drop-down box. Highlight each individual add-on and change the Settings to Disable. Click OK.
• Reinstall MSXML 3.0. Instructions for that are here (microsoft.com).

If the steps above do not resolve your issue, there may be system issues preventing TurboTax from running correctly. Follow all the steps in the following Knowledge Base article for further assistance:

• Troubleshoot Installing and Running TurboTax (Windows)