Resolve Missing Buttons in the TurboTax Interview

While attempting to import investment information from your financial institution, the navigation buttons are not visible on the Retrieving Investment Income screen. This occurs when your display resolution is set at 800x600. To view the navigation buttons you can adjust your display resolution setting or hide the task bar.

Adjusting your display resolution

1. Click Start, Settings, Control Panel
2. Click Display
3. Click the Settings tab
4. Adjust the Screen Resolution more than 800x600 by manipulating the slider as necessary.
5. Click OK to apply the change and close the window.

Hide the Windows taskbar

1. Right-click with your mouse on the Windows taskbar and click Properties
2. Select Auto-hide the taskbar
3. Click OK to apply the change and close the window.

To unhide the taskbar, hover your mouse over the bottom of the screen and the taskbar will reappear.

If images and buttons are not displayed correctly in TurboTax, it may be because the Show Pictures option in Internet Explorer is disabled.

To resolve this problem, ensure pictures are enabled in Internet Explorer:

1. Close TurboTax.
2. From the Start menu, select Settings, and then select Control Panel.
3. Double-click the Internet Options icon.
   • Select the Advanced tab.
   • Scroll down to the Multimedia group and ensure the Show Pictures checkbox is selected.
   • Click OK.
4. Start TurboTax.

The following symptoms indicate that scripting is not enabled on your computer:

• Start Return button is missing.
• Selecting Overview, Find Tax Help or Using TurboTax does nothing.
• Selecting One-click Updates opens the TurboTax Setup Wizard.
• Send Us Feedback opens a blank window.
• The File an Extension and Amend a Return links don't work.

These symptoms are a function of your computer's settings, not your TurboTax software. To fix the problem, follow the steps below to enable scripting.

Enable scripting in Internet Explorer

1. Close TurboTax.
2. Open Internet Explorer.
3. From the Tools menu, select Internet Options.
4. Select Security.
5. Select a zone to view or change security settings, then click Custom Level.
6. Scroll down to Scripting, and then find Active scripting and select Enable.
7. Select OK, then select Yes to confirm, and then select OK to close the Internet Options window.
8. Open TurboTax. All buttons should be there, and all links restored.