TurboTax Satisfaction Guarantee and Our Product Refund Policy

1. Uninstall TurboTax from your computer(s).
2. Return the software within 60 days of purchase to the store where you purchased it from, along with the original dated receipt, for a full refund.

If your retailer is unable or unwilling to issue a refund, send your TurboTax CD and a copy of your dated receipt, to one of the following addresses:

Shipping Address (if using a courier, like UPS, FedEx, etc.)

Intuit Consumer Group Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334-9492

Mailing Address (if using U.S. Postal Service)

Intuit Consumer Group Inc.
Returns Department
PO Box 386
Duncan, SC 29334-0386

Expect your refund within 4-6 weeks after our Returns Department has received your product.

Uninstall TurboTax from your computer, and then use one of the following methods to request your refund:

• Email your electronic purchase receipt within 60 days of purchase to ereturns@intuit.com with a request for a full refund.
• Or, mail a written request, along with your name, contact info and a printed copy of your electronic purchase receipt, to:

  Intuit Consumer Group Inc.
  Returns Department
  PO Box 386
  Duncan, SC 29334-0386

Expect your refund within 2-3 weeks after submitting your request.

You can use TurboTax Online without charge up to the point you decide to print or e-file your tax return.

Printing or e-filing your return reflects your satisfaction with TurboTax Online, at which time you are required to submit non-refundable payment.