Troubleshoot Printing Issues
Using TurboTax for Mac?
Connected Printing can often resolve Mac-related printing problems and program crashes when saving to a PDF file. Choose Use Network to Print from the TurboTax menu, and then try printing or saving.
Problems printing your PDF file?
PDF printing problems can usually be resolved by updating Adobe Reader to the latest version. Select Check for updates in the Adobe Reader Help menu or click here to download the latest Adobe Reader.
If these suggestions didn't help, or if you're not printing from a Mac or a PDF file, proceed with the troubleshooting steps below.
Check Your Printer and Setup
Verify that your printer is plugged in, turned on, connected to the computer, and loaded with paper. Then carry out each suggestion below and try printing after each one:
- Connect a printer directly to the computer if you're unable to print via your network.
- Print from another program or file type, such as a text file, to see if the printer is working properly.
- Remove external devices that may interfere with your printer, such as CD drives, scanners, and switchboxes.
- Make sure the printer you're using is your default printer.
- Make sure your printer's drivers and Windows drivers are up-to-date.
- You might also try this method to change your Windows print driver.
- Turn off computer and printer for at least 15 seconds, then turn them back on.
- (TurboTax Online) Sign in to your return using a different browser or a different computer with printer access.
- (TurboTax Online) Reinstall Adobe Reader. You can download Adobe Reader free of charge from the Adobe site.
- (TurboTax CD/Download software) Make sure TurboTax is fully up-to-date.
- (TurboTax CD/Download software) Save your return as a PDF file, and then print from the PDF copy.