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- My Account
  - How do I update the info in "My Account", such as my e-mail or billing address?
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- Buying
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  - Entering Your Service Code in TurboTax Online
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Download & Install
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  - Windows Installer and .NET Errors
    Windows Installer, .NET errors, and other issues that can occur when installing or running TurboTax for Windows software
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  - Download Your TurboTax Software Purchase
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- Downloading
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    How to resolve this error when attempting to update
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Getting Started
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    5 reasons why this can happen and what your next steps are
  - Find Your Tax File in Windows
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  - Open Your Tax Return
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- Signing In
  - Forgot your TurboTax login?
    Ways to retrieve your lost or forgotten TurboTax Online username or password
  - TurboTax Online 2011 is No Longer Available
    TurboTax Online shuts down every October in preparation for next year
  - Why Can't I Find My TurboTax Online Return?
    5 reasons why this can happen and what your next steps are
  - TurboTax Online Return Fails to Open
    Troubleshooting tips for timeouts when opening your TurboTax Online return
  - Error: You Haven't Used TurboTax in the Last 20 Minutes
    How to resolve this error after signing in to TurboTax Online
  - Start Over in TurboTax Online
    Clear your TurboTax Online return so you can start from scratch
- Starting TurboTax
  - Open Your Tax Return
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  - Retrieve a Tax File from a Portable Device
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  - Error 510 or 544
    Resolve errors 510 or 544 when opening your tax return
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  - TurboTax Online Return Fails to Open
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  - TurboTax Online 2011 is No Longer Available
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Preparing My Taxes
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- Personal Info
  - 2012 Tax Law Changes: We've Got You Covered!
    Don't worry about the 2012 tax law changes- we've got you covered! Despite what you may have heard, you are probably not affected by the 2012 American Taxpayer Relief Act.
  - Who is a Dependent?
    If you support relatives or someone who lives with you, they could count as your dependents.
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- Wages & Income
  - 2012 Tax Law Changes: We've Got You Covered!
    Don't worry about the 2012 tax law changes- we've got you covered! Despite what you may have heard, you are probably not affected by the 2012 American Taxpayer Relief Act.
  - I Received a 1099-MISC, Now What?
    TurboTax walks your through filing your return if you receive a 1099-MISC for work as a contractor or freelancer.
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  - 2012 Tax Law Changes: We've Got You Covered!
    Don't worry about the 2012 tax law changes- we've got you covered! Despite what you may have heard, you are probably not affected by the 2012 American Taxpayer Relief Act.
  - About the Earned Income Credit (EIC)
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    TurboTax determines if your child qualifies for the child tax credit.
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    See which education expenses count toward a tax credit or deduction.
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  - 2012 Tax Law Changes: We've Got You Covered!
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- Federal Review
  - 2012 Tax Law Changes: We've Got You Covered!
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Printing & Filing
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After Filing
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    How to resolve the rejection error "Form 8862 is missing"
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    Why your refund may be more or less than what you anticipated
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    Why did my federal refund decrease after filing?
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  - IRS Rejection 0522
    Rejection code 0522 occurs when the first taxpayer's birthdate doesn't match IRS records
  - IRS Rejection 0507
    Rejection code 0507 occurs when a dependent has already been claimed
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Resolved:NY Non Enter-able Fields: New York Adjustments to Income

Updated: 3/18/2013

Article ID: SLN69630

Issue has been resolved.

For some TurboTax users in New York, the screen for "Allocate New York Income" does not display or provide the ability to add amounts. These categories would normally be located beneath the "New York City Resident Portion" and the "Yonkers Resident Portion".

Resolution

A product update was released on 03/14/2013 that resolved the issue. Please visit the How to Update TurboTax State to learn more about updating in TurboTax.

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