Resolved:NY: Unable to Generate Form IT-257 in TurboTax Online
Issue has been resolved.
Some users of TurboTax Online in the state of New York are unable to produce Form IT-257; the interview screen for refundable credits does not offer this form. Additionally, desktop customers cannot select this form in interview mode, but can bring it up in Forms Mode.
A product update was released on 03/14/2013 that resolved the issue. Please visit the How to Update TurboTax State to learn more about updating in TurboTax.