Maximum Refund Guarantee or Your Money Back
If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Federal Free Edition customers are entitled to a payment of $14.95 and a refund of your state purchase price paid.
Claims must be submitted within sixty (60) days of your TurboTax filing date and no later than June 15, 2012. E-file, Audit Defense, Refund Processing Services and technical support fees are excluded. This guarantee cannot be combined with the TurboTax Satisfaction Guarantee.
How do I submit a claim for a Maximum Refund Guarantee?
To submit a claim, you need to submit your receipt to the returns department per our License Agreement.
To qualify, the larger refund or smaller tax due cannot be attributed to variations in data you provided for tax preparation or for positions taken by you or your preparer that are contrary to the law. If you received a larger refund amount or pay a smaller tax due using another tax preparation method other than TurboTax, you must notify Intuit within sixty (60) days of the date you filed your tax return by submitting a claim with the following documents:
- Maximum Refund Guarantee Request Form (below)
- Copy of your TurboTax store sales receipt or shipment packing slip
- Copy of your proof of payment for another tax preparation method, if applicable
- Letter stating your refund or tax due amount using TurboTax and your refund or tax due amount using another tax preparation method
To validate your claim, and as a precondition of refund payment, Intuit may require your TurboTax data file and/or other supporting information, such as copies of your printed tax returns.

