Error 1327 when installing or updating TurboTax

Getting an Error 1327 message when installing the program may be related to corrupted "My Pictures" registry keys, which can be caused when the My Pictures folder is pointed to an external or nonexistent drive. Although not a TurboTax issue, it needs to be corrected to install TurboTax.

To resolve, you may follow the steps in Microsoft article ID 327763, which involves modifying the registry. These steps are specifically for Windows XP; to use for Windows 7 or Vista, press the Windows logo key + R, instead of step 1.

Important: Because of the serious problems that may arise if the registry is modified incorrectly, TurboTax cannot provide support for registry edits. Before you make any changes, we also highly recommend that you make a backup of your registry. Windows XP | Windows Vista | Windows 7 If you need further assistance with registry edits, check with your system or network administrator (if you have one), the vendor from whom you purchased your hardware, the manufacturer's Web site, or a computer consultant.

 

Error 1327 when updating can indicate that the drive TurboTax was initially installed on was removed or assigned a different drive letter.

To temporarily work around this issue, you can download a manual update. However, the problem will continue whenever you attempt to update in TurboTax. To resolve it:

1. Log into Windows as an administrator.
2. Close all open programs.
3. Open Control Panel; double-click Administrative Tools and then Computer Management.
4. In the Computer Management window, double-click Storage and then Disk Management.
5. Right-click the drive TurboTax is installed on and choose Change Drive Letter and Paths.
6. Click the Change button and change the drive letter to match the letter identified in your update error message. Click OK and confirm the change.