Start Windows in Selective Startup Mode

Selective Startup Mode lets you turn off extraneous Windows applications and services that may be interfering with a normal software installation. Similar to Safe Mode, this powerful tool can be used to work around installation problems.

Try installing TurboTax in Selective Startup Mode if you're unable to install it on a normally running Windows session.

Important: Don't install TurboTax 2008 or later in Safe Mode; the screen resolution in Safe Mode doesn't meet the minimum system requirements to install post-2007 versions of TurboTax. Also, TurboTax Online won't function in Selective Startup Mode. More info

 

Print this article and then close all open programs before proceeding.

1. (Windows 7 or Vista) Click the Start button, then choose All Programs > Accessories > Run.
   (Windows XP) Click the Start button and choose Run.
2. Type msconfig in the Open field and click OK.
3. On the General tab in the System Configuration Utility window, choose Selective Startup, and then clear the Load Startup Items checkbox.
   
   Windows XP shown
   
    
4. Now click the Services tab. Select the Hide All Microsoft Services checkbox, and then click the Disable All button.

(Windows XP shown. Services will vary)

5. Click OK and wait a few moments. Eventually you'll see the message You must restart your computer. Click the Restart button.
6. Install TurboTax.

To return to normal Windows mode, repeat Steps 1 and 2 above, then select Normal Startup on the General tab. Click OK and restart your computer when prompted.