Error Code 65535: "Unexpected error"
Error 65535: Unexpected error is a generic installation error with multiple causes, which affects 2008 and later versions of TurboTax for Windows. In most (but not all) cases, following the instructions in the Solutions sections below will resolve this error.
If you continue to receive this error despite following the instructions in the solution, there may be other issues (such as security software interrupting the installation or operating system issues/errors) that prevent TurboTax from installing. See Troubleshoot Installing TurboTax for further troubleshooting steps.
Solution (TurboTax 2010)
For TurboTax 2010, follow the solution in the knowledgebase article Error 2203: "The installer has encountered an unexpected error". (In TurboTax 2010, the solutions to error codes 2203 and 65535 are identical.)
Solution (TurboTax 2009)
To resolve when installing TurboTax 2009 (federal version):
- Download and run the .NET Utility Tool.
- Restart your computer.
- Install and/or reinstall TurboTax.
To resolve when installing TurboTax 2009 (state version):
Solution (TurboTax 2008)
To resolve this error in TurboTax 2008, following the instructions in the Installer Tool article will resolve this error.
In some cases, errors continue to appear after running the Installer Tool. Bear in mind that the tool is designed to address most, but not all, root causes of this issue.
If errors persist after running the Installer Tool, refer to the article Windows Installer and .NET errors to review the solution for the new error you received.
