Turn Virus Detection Off/On
Article ID: GEN12354
If you're having trouble installing TurboTax, you can temporarily disable (turn off) your virus detection software. After installing TurboTax, remember to re-enable it by turning it back on.
Note: The following instructions are intended as a general guide; we do not provide specific instructions for third-party software. Check your software’s Help or online help option for current information.
Follow these steps:
- (Recommended) Close all programs that access the Internet or access files from the Internet, including e-mail.
- In Windows, you can locate your virus detection program's icon in your system tray at the bottom-right corner of your screen. In Mac OS X, you can find the icon at the top-right of your screen in the white menu bar
- Right-click the icon, and then select Disable (or a similar option) to turn it off.
- Once you have successfully installed TurboTax, repeat step 3, except this time select Enable to turn your virus-protection back on.