TurboTax for Windows fails to open after initializing, or the opening screen is transparent

Note: If SetPoint is installed, turn it off or uninstall it before opening TurboTax. In a few cases, SetPoint has been known to interfere with TurboTax installation. (SetPoint is made by Logitech International, and may appear on other branded keyboards, such as Dell's Bluetooth Wireless Multimedia keyboard/mouse bundle.)

 

Follow these steps:

1. Forcefully close all running programs.
2. Start Windows in Selective Startup mode.
3. Open TurboTax.

Try these solutions, in the order listed:

• Repair the .NET Framework by following the steps under Method 2: Repair the .NET Framework in Microsoft's Knowledgebase Article 923100.
• If that didn't work, reinstall the .NET Framework.

This can happen with certain resolutions. Start by verifying if TurboTax is running:

1. Right-click an empty spot in the taskbar at the bottom of your screen and select Start Task Manager.
2. In the Windows Task Manager, select Applications.
3. If you see TurboTax 2011 in the list, you need to bring it back into view:
   1. Right-click the TurboTax button in the taskbar at the bottom of your screen.
   2. Select Move if it's available.
      • If you don't see it, select Restore, and then right-click the TurboTax button again and select Move.
      • You may have to repeat this several times until Move becomes available.
   3. Use your arrow keys or move your mouse cursor until TurboTax reappears onscreen.

To resolve, follow the steps in the solution for Error 7284.

Download and install (or reinstall) the Windows Imaging Component:

1. Make sure TurboTax is closed.
2. Find out if you are running a 32-bit or 64-bit version of Windows by following the steps in Microsoft support article 827218.
3. Download the correct version of the Windows Imaging Component for your operating system:
   • Click here to download the 32-bit version.
   • Click here to download the 64-bit version.
   • Note: You'll see download files for several different languages; for English, select wic_x86_enu.exe.
4. Restart your computer, and then reopen TurboTax.

Updating your drivers will take care of this problem. Click here for instructions.