TurboTax 2011 Installer Crashes with an "Unrecoverable Error"

Updated: 2/02/2012

Article ID: SLN54907

While installing TurboTax 2011, it crashes with the message "TurboTax installation has encountered an unrecoverable error."

This issue may be caused by damaged or missing fonts.

To resolve this issue, follow the instructions for your Windows operating system.

Windows 7

Windows 7 lets you restore folders to a previous version, allowing you to restore damaged or missing fonts.

If the same problem persists despite following these instructions, and you're trying to install from the TurboTax CD, contact us for assistance.

Otherwise, click here to sign up so we can help you.

To resolve this issue on Windows Vista or Windows XP, install the European Union Expansion Font Update by clicking here and following the directions.

If the same problem persists despite following these instructions, and you're trying to install from the TurboTax CD, contact us for assistance.

Otherwise, click here to sign up so we can help you.

Today's Hot Topics

Get important updates on emerging tax issues and answers to our most common questions.