Error: "Failed to extract archive"
The Failed to extract archive error occurs when attempting to install a TurboTax software download or a manual update. It is caused by a damaged file that became corrupted while it was being downloaded.
- Delete the downloaded file.
- Turn off antivirus software.
- Disable your firewall.
- Download your TurboTax program or your manual update again. (Remember to re-enable your antivirus and firewall after a successful installation.)
If problems persist, you may need to restart your computer in selective startup mode to completely disable your virus-protection and firewall programs.