Unable to import data from financial institution despite entering correct login
There are instances when you are unable to import form 1098 or form 1099 data into TurboTax, even though you are entering the correct login credentials to download the information from your financial institution.
The most common reasons why this can occur are outlined below.
You earned less than $10 in interest
The IRS does not require you nor your financial institution to report interest amounts less than $10.00.
However, if you really want to, you can report this interest from your year-end bank statement by clicking the Federal Taxes tab (Personal tab in the Home & Business version) and then proceeding to Your 2012 Income Summary screen. In the Interest and Dividends section, click the Start or Update button next to the topic Interest on 1099-INT.
Your mortgage interest is under $600
In this case, lenders are not required to provide Form 1098, which means you won't be able to import mortgage interest data which is normally reported on this form.
We recommend you first contact your lender (or log in to their website) to obtain the amount of mortgage interest you paid during the tax year.
Then, click the Federal Taxes tab (Personal tab in the Home & Business version) and then click the Deductions & Credits subtab right below it. Proceed to the Your 2012 Deductions & Credits summary screen, and then click the Start or Update button next to the first topic, Mortgage Interest and follow the on-screen instructions.
You are not the primary account holder
If you share an account with someone else, that person might be the primary account holder. Usually, the first person listed on the statement is the primary. Some banks do not allow tax documents to be downloaded by anyone other than the primary account holder. In these cases, you will not be able to import the information.