I received IRS Notice CP59: First Notice Return Delinquency
Starting Monday, December 10, the IRS will mail Notice CP59: First Notice Return Delinquency to all taxpayers who didn't file their 2011 tax return.
Many times, this situation occurs when an e-filed return is rejected but the customer never follows through to resubmit or mail it. Other times, customers assume that once they've entered their payment information, TurboTax automatically files the return for them. And sometimes, tax returns just get lost in the mail.
Click your version below for next steps.
If you e-filed your TurboTax Online return, check the e-mail account you used when you created your login. Look for an e-mail regarding your e-file status, which we send shortly after you've e-filed. An "accepted" e-mail serves as proof that the IRS received your return.
Can't find the e-mail? Perhaps you no longer have access to that e-mail account? Try accessing a PDF copy of your prior-year return. Print the PDF copy and mail it to the IRS. Do not include paperwork that has Keep for Your Records printed across the top.
If you used TurboTax Online in a prior year but never paid (or registered), your information would have been deleted from our servers after TurboTax Online was shut down for that tax year. Prior to the shutdown, we send several reminder e-mails to customers with unfiled returns at the e-mail address they entered in TurboTax Online.
Although it's no longer possible to retrieve unfinished prior-year returns in TurboTax Online, you can still use TurboTax desktop software to prepare your return. More info
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E-filed returns – First, open your return in the same-year version of TurboTax. Then, from the File menu, choose Electronic Filing > Show Electronic Filing Status History.
- If the latest status is accepted, the IRS received your return.
- If the latest status is rejected, or if you are unable to choose Show Electronic Filing Status History, your return was never successfully e-filed. You'll need to print and mail your tax return. Prior-year returns cannot be e-filed.
Mailed returns – Unless you used a trackable method such as UPS, FedEx, or USPS signature confirmation, there is no way to prove that you mailed your return. Print and mail your return again.
How can I keep this from happening again?
- After e-filing, always check your status after 24-48 hours. Once your return is accepted, print your confirmation as proof that the IRS received your return.
- Enter a valid, accessible e-mail address in TurboTax. This is the e-mail address we use to send your e-file status and reminders.
- Avoid using a workplace e-mail address. If you lose your job, you lose access to your e-mail.
- We recommend using a web-based e-mail address (Gmail, Yahoo, MSN, etc.) that you can access online anywhere.
- For mailed returns, use a trackable shipping method (UPS, FedEx, USPS Priority Mail, etc.) or some kind of signature confirmation as proof that the IRS received your mailed return.
- Finally – pay close attention to the instructions in TurboTax when you get ready to file your return. We understand that by the time you get to that section you may be tired and want to get it over with, but taking a few more moments to carefully follow the directions will avoid future headaches.