Forgot Your TurboTax Ordering Account Member ID or Password?

Follow the link that addresses your situation:

• What is Your TurboTax Ordering Account?
• Forgot Your TurboTax Ordering Account Member ID?
• Forgot Your TurboTax Ordering Account Password?
• Forgot Your TurboTax Ordering Account Member ID and Password?

Your TurboTax Ordering Account, also called My Account, is what you use to:

• Purchase TurboTax products
• Access your TurboTax downloaded software
• Establish or revise TurboTax Advantage (automatic renewal) options
• Check your TurboTax order status
• Review your order history
• Shop the entire line of Intuit products, including Quicken and QuickBooks

Note: This article refers to your TurboTax and Intuit Ordering account only. If you need help with your TurboTax Online tax preparation account please select one of these links:

• Forgot Your TurboTax Online User ID or Password?

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Forgot Your TurboTax Ordering Account Member ID?

1. Follow the link to the Intuit My Account page.
2. Select the Forgot your Member ID? link.
3. Submit the e-mail address you provided when you created your TurboTax Ordering Account.
4. Your Member ID will be sent via e-mail.

You must have access to the e-mail account you provided when you established your TurboTax or Intuit Ordering Account. If you no longer have access to the e-mail account, you must contact us or create a new ordering account.

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Forgot Your TurboTax Ordering Account Password?

1. Follow the link to the Intuit My Account page.
2. Select the Forgot your Password? link.
3. Submit your Member ID.
4. Submit the answer to your security question to be provided with your password hint. If you cannot remember the answer to your security question, please contact us.
5. If you remember your password when prompted with the password hint, you may Log In.
6. If you do not remember your password when prompted with your password hint, select the Reset My Password button.
7. Enter and confirm a new password.
8. A password reset link will be sent to the e-mail address you provided when you created your TurboTax Ordering account. Follow the e-mail link and complete the online Password Assistance form.

You must know your Member ID and have access to the e-mail account you provided when you established your TurboTax Ordering Account. If you no longer have access to the e-mail account, you must contact us or create a new ordering account.

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Forgot Your TurboTax Ordering Account Member ID and Password?

1. Follow the steps in the section above - Forgot Your TurboTax Ordering Account Member ID? - to request your Member ID via e-mail.
2. Once you receive your Member ID, follow the steps in the section above - Forgot Your TurboTax Ordering Account Password?.

You must have access to the e-mail account you provided when you established your TurboTax or Intuit Ordering Account. If you no longer have access to the e-mail account, you must contact us or create a new ordering account.

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