Start Windows in Safe Mode

Restarting Windows in Safe Mode can be used to work around connectivity issues, such as e-filing, updating, and downloading.

Important: If you're having problems installing TurboTax 2008 or later, use Selective Startup Mode instead. (Safe Mode can still be used to resolve TurboTax 2007 or earlier installation issues.)  

 

1. On the Windows taskbar, click Start, type msconfig in the Search field, and press Enter.
2. Click the msconfig icon, accepting any security messages that appear.
3. On the Boot tab, select both Safe boot and Network, and then click OK.
4. Click Restart.

To return to normal Windows mode, repeat these steps, except this time clear the Safe boot and Network checkboxes in Step 3.

1. On the Windows taskbar, click Start and choose Run.
2. Type msconfig into the Open field and click OK.
3. On the BOOT.INI tab, select both Safe boot and Network, and then click OK.
4. Click Restart.
5. Click Yes at the "Windows is running in safe mode" message.

To return to normal Windows mode, repeat Steps 1-4, except this time clear the Safe boot and Network checkboxes in Step 3.

1. On the Windows taskbar, click Start, and then click Shut Down.
2. Select Restart, and then click OK.
3. As Windows restarts, press the F8 key repeatedly until the black-and-white Starting Windows screen appears.
4. On the Windows 2000 Advanced Options menu, select Safe Mode with Networking, and then press Enter.

Note: TurboTax 2009 and later versions no longer run on Windows 2000.