Why am I not getting any e-file status update emails?

• Your email provider, or the spam/junk filter on your email program, is blocking our emails.
  • Look for the email in your spam or junk folder.
  • You can also try adding IntuitElectronicFilingCenter@intuit.com to your Safe Senders list.
• You may have accidentally entered the wrong email address in TurboTax.
  • If that email address doesn't exist, the email doesn't go anywhere.
  • If somebody else owns that email address, they're probably wondering why they received this strange email from TurboTax. (Don't worry – the email only contains the first taxpayer's name entered on the return. It doesn't include Social Security numbers, addresses, account numbers, etc. nor does it mention any tax refund or tax owed amounts.)
  • Either way, you can check your efile status by clicking here and following the instructions.

No. The intended recipient entered the wrong email address by mistake (yours) or mistyped their email address so that it exactly matches yours.

As it turns out, TurboTax has no way of verifying if the email address entered by a user is valid or correct.

You'll probably receive at least one more email pertaining to this person's e-filing. Just delete the emails and feel free to contact us if you have any concerns about your privacy.