The IRS has no record of your e-filed return or tax refund
You filed your tax return – or thought you did – only to be informed by the IRS they have no record of your tax return or tax refund. Now what?
Choose your situation below.
No record when checking your 2012 e-file status
24-48 hours after e-filing your return, you should see a Pending, Accepted, or Rejected status when you check your status online.
If you get No Record Found on a jointly-filed return, try entering your spouse's Social Security number instead of yours.
If you continue to get No Record Found and you e-filed more than 48 hours ago, try e-filing your return again and make sure you click the green Transmit Returns Now button, pictured below.
Then, check your e-file status after 24-48 hours; if you still get No Record, your tax return isn't transmitting for some reason. Click here for help.
No record when looking up 2012 tax refund
Make sure you wait at least 24 hours after your e-file has been accepted (4 weeks if you mailed your return) before looking up your tax refund status. This gives the IRS time to update their systems with your refund information.
From mid- to late January and again in mid-April, the high volumes of e-filed returns can cause delays in updating the information at the Where's My Refund? site. Please be patient and check your e-file status; as long as your e-filed return has been accepted, you're in good shape.
See also When will I get my tax refund?
I got a notice from the IRS that says I never filed a return
It's unsettling, to say the least, when you receive a letter from the IRS informing you that you never filed a prior-year return that you are sure you filed using TurboTax. Unfortunately, we see this happen every year.
Many times, this situation occurs when an e-filed return is rejected but the customer never follows through to resubmit or mail it. Other times, customers assume that once they've entered their payment information, TurboTax automatically files the return for them. And sometimes, tax returns just get lost in the mail.
For your next steps, refer to the article I received IRS Notice CP59: First Notice Return Delinquency.