E-file rejection errors IND-031, IND-032, 0679, or 0680

Getting an E-Filing PIN from the IRS is quick and easy, simply click here and go to this IRS website or call their automated number 1-866-704-7388.

• Request a PIN for the first taxpayer on the return to resolve rejection codes IND-031 or 0679.
• Request a PIN for the second taxpayer on the return (spouse) to resolve rejection codes IND-032 or 0680.
• Request a PIN for both taxpayers to resolve rejection codes IND-031 and IND-032 (or 0679 and 0680). 

The IRS will ask for information from last year's 2011 return so they can verify your (or your spouse's) identity. Once verified, you'll receive your 5-digit PIN. Go to Step 2, below, and we'll show you where to enter it.

Unable to get a PIN from the IRS? Use the alternative AGI method to verify your identity instead. Click here for instructions. Then, come back here and pick up at Step 2, below.

Select your TurboTax version below:

TurboTax Online: Once you have your E-Filing PIN, just click on the Prepare to send button (see below):

Follow the prompts until you reach the following screen, then enter in the PIN number you received from the IRS, then click Continue:

TurboTax CD/Download: Once you have your E-Filing PIN, just click on the Continue button (see below):

Follow the prompts until you reach the following screen, then enter in the PIN number you received from the IRS, then click Continue:

If you faithfully followed the instructions above, but your return keeps getting rejected with the same error code(s), here are some additional actions you can take:

• First, verify your PIN by requesting it again (Step 1). It's possible you entered it wrong or wrote it down incorrectly.
  • See the instructions below to fix your PIN.
• If you're unable to get a PIN from the IRS tool or automated number, call the IRS at 1-800-829-1040 to speak with an agent. They can verify the 2011 filing information you need to get a valid PIN.
• If you're positive that your PIN is correct, or you're unable to obtain a PIN, use the AGI verification method instead. Click here for instructions.
• As a last resort, try entering an AGI of "0". This may work if you filed a late 2011 return and/or if the IRS is still processing your 2011 return.

Still getting rejected? Instead of e-filing, consider filing your return by mail. Click here for instructions or you can contact us for additional assistance with this rejection error.

How to fix your PIN (TurboTax Online pictured)

Sign in to TurboTax Online, or open your return and click File > Check E-File Status. Then, click the Fix it Now button:

On the next screen, click on the Help Me Fix It button:

Finally, on this last screen, enter your correct E-File PIN, then click on the Save and Continue button:

TurboTax will then walk you through the steps to resubmit your return.

Once you have successfully e-filed your 2012 return, come back to TurboTax next year and we'll automatically and seamlessly transfer your verification information over. You won't have to worry about PINs and AGIs ever again!

More about transferring.