E-file rejection errors IND-031, IND-032, 0679, or 0680

The quickest and easiest fix is to enter a new e-filing PIN from the IRS:

1. Go to the IRS PIN request website or call the automated IRS number 1-866-704-7388 to obtain a new e-filing PIN for:
   • The first taxpayer listed on the return (for error codes IND-031 or 0679)
   • The spouse on a joint return (for error codes IND-032 or 0680)
2. Once you have received your PIN(s), open your return.
3. Click the Print & File tab, select Check E-file Status right below it, and then click Help Me Fix It.
4. On the next screen, enter the 5-digit PIN you obtained in Step 1 and click Continue.

   Note: Although your rejection message may mention an incorrect prior-year PIN, do not enter last year's PIN, as this will cause your return to be rejected for the same reason.

5. Follow the on-screen instructions to re-submit your corrected return. Make sure you go all the way to the green Transmit Returns Now button to re-send your return.

Another way to verify your identity for e-filing is by entering last year's Adjusted Gross Income, or AGI.

To do this, you'll need a copy of your originally filed (not amended) 2010 tax return. Click here for instructions.

1. Once you know your 2010 AGI, open your return.
2. Click the Print & File tab, select Check E-file Status right below it, and then click Help Me Fix It.
3. On the next screen, enter your AGI and click Continue.
4. Follow the on-screen instructions to re-submit your corrected return. Make sure you go all the way to the green Transmit Returns Now button to re-send your return.

If you tried both solutions above but your return continues to get rejected for the same error, you can either file a paper return or contact us for troubleshooting assistance.

Once you have successfully e-filed your 2011 return, come back to TurboTax next year and we'll automatically and seamlessly transfer your verification information over. You won't have to worry about PINs and AGIs ever again!

More about transferring.