E-file rejection errors 0504, R0000-504-01, or F1040SSPR-504
Your e-filed return is rejected with error codes 0504, R0000-504-01, or F1040SSPR-504, along with this explanation:
[Dependent Name]'s Social Security number and last name on this return do not match what the IRS has in its records. The Social Security Administration provides this information to the IRS. Make sure the name is spelled correctly and that numbers were entered correctly. Personal information should be entered exactly as it appears on the Social Security card, including middle initial and suffix (if applicable). You may need to confirm the dependent's personal information with the Social Security Administration, including name, birth date and Social Security number.
- Your dependent's Social Security number or last name was mistyped in TurboTax
- The information on file at the IRS is incorrect (this is uncommon).
Do This First
Get your dependent's Social Security cards and then follow these steps to make sure their information was entered correctly:
- Open your return in TurboTax, and then click the Personal Info tab.
- Continue until you reach the Your Personal Info Summary screen.
- Next to the dependents section (you may need to scroll down), click Edit.
- Click Edit next to the first dependent listed on the Your Children and Others You Support screen.
- Proceed through the interview, making sure that the dependent's Name and Social Security number exactly matches the information on their Social Security card.
- If the information is wrong, correct it.
- Continue until you're back at the Your Children and Others You Support screen. Repeat Steps 4-6 for any additional dependents.
If you made any corrections, click Done and then e-file your return again.
Otherwise, if you verified that the info you entered is correct, proceed to Next Steps, below.
If you verified that the information you entered into TurboTax exactly matches your dependent's Social Security card, your next step is to call the Social Security Administration (SSA) at 1-800-772-1213 to verify that the SSA's records are correct. (The IRS gets their information from the SSA.) Correct SSA records will prevent the same rejection next year.
In the meantime, your best option is to file a paper return, as your return will continue to get rejected until the mismatch is fixed at the SSA, which can take at 4–6 weeks or even longer.