E-file rejection errors 0504, R0000-504-01, or F1040SSPR-504

Get your dependent's Social Security cards and then follow these steps to make sure their information was entered correctly:

1. Open your return in TurboTax, and then click the Personal Info tab.
2. Continue until you reach the Your Personal Info Summary screen.
3. Next to the dependents section (you may need to scroll down), click Edit.
4. Click Edit next to the first dependent listed on the Your Children and Others You Support screen.
5. Proceed through the interview, making sure that the dependent's Name and Social Security number exactly matches the information on their Social Security card.
   • If the information is wrong, correct it.
6. Continue until you're back at the Your Children and Others You Support screen. Repeat Steps 4-6 for any additional dependents.

If you made any corrections, click Done and then e-file your return again.

Otherwise, if you verified that the info you entered is correct, proceed to Next Steps, below.

If you verified that the information you entered into TurboTax exactly matches your dependent's Social Security card, your next step is to call the Social Security Administration (SSA) at 1-800-772-1213 to verify that the SSA's records are correct. (The IRS gets their information from the SSA.) Correct SSA records will prevent the same rejection next year.

In the meantime, your best option is to file a paper return, as your return will continue to get rejected until the mismatch is fixed at the SSA, which can take at 4–6 weeks or even longer.