TurboTax State Downloaded but Didn't Install

Updated: 11/15/2011

Article ID: GEN12940

If your TurboTax State download seemed to go off without a hitch, but you still don't see your state program when you open your return, click a link below for help.

Downloaded through the TurboTax program

When you obtain your State program through TurboTax, the download and installation happens as a single process. You don't need to do anything extra.

If it seems as though your state program didn't install, try updating TurboTax and then download/install your state again by choosing Download State from the Online menu (Windows) or the TurboTax menu (Mac) in your TurboTax program.

Purchased from the TurboTax website

Purchasing your State program from the TurboTax website is a two-step process:

Download the program;
Install the download.

After you finish downloading TurboTax State, find the file you downloaded and double-click it to install the program. For Windows, we recommend downloading the file to your Desktop so you can easily find it.

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TurboTax State Downloaded but Didn't Install

Downloaded through the TurboTax program

Purchased from the TurboTax website

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