Why am I being asked to pay for my free state download?
Problem: When you download the free state that is included with TurboTax Deluxe, Premier, and Home & Business CD/Download software versions, the program is asking you for payment.
Possible causes include:
- You may have accidentally designated the wrong state as your free state, and now TurboTax is asking for payment on the additional state program.
- You purchased TurboTax at a store in Alaska, Florida, Nevada, South Dakota, Texas, Washington, or Wyoming, which do not collect income tax, and your TurboTax version doesn't contain a free state program.
If you accidentally downloaded the wrong state as your free state, you'll need to contact us for resolution.
Note: If TurboTax keeps crashing without explanation when trying to download your free state, it could be that your state is not available yet. You can click here to see if your state is available for download.