Troubleshoot Downloading (TurboTax for Windows)

If you have trouble downloading TurboTax, follow each suggestion and then try downloading again after completing each step:

• Try connecting to the Internet through your web browser. If you can't, check your Internet connection.
• Make sure Internet Explorer 6.0 SP2 or later is installed if you're trying to download through TurboTax even if you use a different browser for accessing the Internet.
• Using wireless? We have some tips. Or try downloading over a wired broadband connection, which tends to be more stable than a wireless connection.
• Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as e-mail or web browsers. Remember to turn your security software back on after downloading is complete!
• Allow cookies and pop-up windows.
• If you use MSN dial-up service, you're probably using the MSN Dial-up Accelerator to speed up your Internet connection. Try setting it to normal or off before downloading.
• Check your router if you use one.
• Did you uninstall McAfee software? A leftover McAfee file has been known to interfere with TurboTax downloads. Remove it by following the directions at the McAfee Web site.
• If you successfully downloaded a TurboTax product but can't seem to find it, click here for help.
• If you downloaded TurboTax State but it didn't seem to install, click here for help.