Troubleshoot Download Issues

If your wireless connection is interrupted or isn't working, you won't be able to successfully e-file, update, and/or download TurboTax.

For this reason, we recommend using a wired, broadband connection with your TurboTax CD/Download software.

Here's a few things you can do if you're having problems e-filing, updating, or downloading TurboTax on a wireless connection:

• (Recommended) Switch to a wired connection, if one is available.
• Open a new Internet browser session and try visiting sites that you haven't visited for a while.
  • If you can't access other sites, try restarting your wireless router.
  • If you're still having problems, power down your computer, your router, and your modem, in that order. Wait a minute or two, then power up your modem. Wait another minute, then power up your router and then your computer.

• Try connecting to the Internet through your web browser. If you can't, check your Internet connection. Windows | Mac
• (Windows) Make sure Internet Explorer 6.0 SP2 or later is installed if you're trying to download through TurboTax even if you use a different browser for accessing the Internet.
• Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as e-mail or web browsers.
  • Remember to turn your security software back on after downloading is complete!
• Allow cookies and pop-up windows.
• (Dial-ups) Disable or turn off any download accelerators before downloading.
• Check your router if you use one.
• Did you uninstall McAfee software? A leftover McAfee file has been known to interfere with TurboTax downloads. Remove it by following the directions at the McAfee Web site.