TurboTax Support

Error Code 19974604842 When Launching TurboTax 2011

Some customers have reported seeing error code 19974604842 when trying to launch TurboTax 2011.

Solution

To resolve this issue, make sure you have access to hidden files and folders, and then delete the following bolded folders by browsing to them, right-clicking the folder, and choosing Delete:

Windows 7 or Vista

  • C:\Users\[Your username]\AppData\Roaming\Intuit\TurboTax\TY11\[version]\Cache - replace [version] with Basic, Deluxe, etc.

Windows XP

  • C:\Documents and Settings\[Your username]\Application Data\Intuit\TurboTax\TY11\[version]\Cache - replace [version] with Basic, Deluxe, etc.

When finished, restart your computer, and then try to launch TurboTax again.

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