Error 19172071097 Encountered When Running Or Launching TurboTax 2011
We have received reports of this error when launching or running TurboTax 2011.
To resolve this issue, make sure you have access to hidden files and folders, and then delete the following bolded folders by browsing to them, right-clicking the folder, and choosing Delete:
Windows 7 or Vista
- C:\Users\[Your username]\AppData\Roaming\Intuit\TurboTax\TY11\[version]\Cache - replace [version] with Basic, Deluxe, etc.
- C:\Documents and Settings\[Your username]\Application Data\Intuit\TurboTax\TY11\[version]\Cache - replace [version] with Basic, Deluxe, etc.
When finished, restart your computer, and then launch TurboTax.