Deleting the Preferences List (Mac)

Deleting your Preferences list (also called a plist) can help you resolve issues related to TurboTax for the Macintosh, including program crashes and problems downloading states and/or updates.

1. Quit TurboTax.
2. Then, use one of the following methods:

• Method 1
  1. Click anywhere on your empty desktop and then make sure Finder is in your menu bar (top left, next to the apple icon).
  2. From the Go menu, select Home.
  3. Click the Library folder and then click the Preferences folder.
  4. Note: This folder may be hidden in Mac OS X 10.7 (Lion). If so, select Go to Folder from the Go menu, type ~/Library in the text field, then click Go.

• Method 2 
  1. Hold the Command button and tap the Tab button until you have selected the Finder.
  2. Hold the Option key when you click on the Go menu, and you will see it below Home.
  3. Open the Users folder and then open your [username] folder with the house icon.
  4. Finally, open the Library folder and then the Preferences folder.

• Method 3 
  1. Open your hard drive by double-clicking the hard drive icon on your desktop.
  2. Open the Users folder and then open the folder with the house icon labelled with your [username].
  3. Finally, open the Library folder and then the Preferences folder.

3. In the Preferences folder, locate the file com.intuit.TurboTax.20XX.plist (replace XX with the 2-digit tax year for the problematic program) and drag it to the Trash.
4. Empty the trash and reopen TurboTax.

If you continue to have problems, uninstall (remove) TurboTax, repeat these steps, and then reinstall TurboTax.