Check Your Internet Connection (Windows)
Updated: 11/14/2011
Article ID: GEN12583
Successfully connecting to the Internet is crucial for getting TurboTax updates and ensuring your tax return is set and ready to go at tax time.
To check your Internet connection, follow these steps:
- Make sure you've installed Internet Explorer 6.0 SP2 or later, even if you use a different browser to access the Internet.
- Start your browser and go to a Web site that you haven't visited in a while. If you cannot access the site, your connection is not working. Contact your ISP for assistance.
- Make sure TurboTax is set up to work with your Internet connection.
- You may need to set up your firewall software so TurboTax can download updates and state programs.
If you continue to receive errors and are using a wireless connection at home, you may want to try restarting your router (or take whatever steps you usually take to restore your wireless connection when it goes down).
